At Crown Perth, we understand the importance of providing exceptional customer support and clear communication channels to ensure your experience with us is positive and seamless.
Our dedicated team is committed to assisting you Monday through Friday, 9:00 AM to 5:00 PM AWST. If you have a pressing issue outside these hours, please refer to our FAQ section or reach out via email at for immediate assistance.
While we don't offer live chat support, we recommend visiting our Crown PlaySafe Centre in person or contacting us by phone at 1800 801 098. Our team will be happy to assist you during business hours.
For all general inquiries and concerns, please send an email to. We strive to respond within a reasonable timeframe but appreciate your understanding that our response times may vary due to the nature of the issue.
For frequently asked questions and answers related to Crown PlaySafe, responsible gambling assistance, or technical issues with EGM gameplay, please visit our dedicated Help Centre section on this website. Our FAQs are designed to provide quick solutions for common queries and concerns.
For verification-related matters, such as account recovery, changes in personal details, or questions about your Crown Rewards membership status, we recommend reaching out via email at with the relevant information. Our team will be happy to assist you.
At Crown Perth, we take responsible gambling very seriously and are committed to assisting our patrons who may be experiencing problems related to their gaming activities or personal well-being. Please do not hesitate to contact us by phone at 1800 801 098 during business hours for guidance on available support resources.
For any technical issues with EGM gameplay, including difficulties in placing bets or participating in games, please visit our Help Centre section online where you can find a comprehensive guide to troubleshooting. If your issue remains unresolved after reviewing the FAQs and help articles, email us at with detailed information about your problem.
Please note that our response times may vary depending on the nature of your inquiry. We appreciate your patience as we work diligently to address each issue in a fair and timely manner.
To maintain the highest level of security for your account, you can reach out to us by email at with any questions or concerns about account access, verification processes, or suspected identity theft.
We recognize that communication barriers may arise. Although we primarily operate in English within our Help Centre and support channels, if you prefer assistance in another language, kindly let us know when contacting us by phone at 1800 801 098 or via email.
While the majority of issues can be resolved through our self-service options on this website, we're here to guide you further. Should you need assistance with navigating these resources, contact our dedicated team by phone at 1800 801 098 or via email for personalized support.
If your issue has not been resolved through our initial communication channels and requires a higher level of escalation to resolve, kindly provide more detailed information about your issue in an email sent to.
We are committed to continually improving your experience with us. Thank you for choosing Crown Perth as part of your entertainment journey.
